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Welcome to the Resources section for Saunas Online. This is where you will be able to find the resources need to help you decide on what sauna best fits your needs and wants. Here at Saunas Online, we understand that buying a sauna is not an everyday purchase, so we want to make sure that you are comfortable with the purchasing saunas online and make sure you are 100% satisfied with your new sauna. Our most commonly asked questions can be found in the Saunas Online FAQ section below. But feel free to call us at 866-590-4878, where one of our customer care representatives will be happy answer any of your questions or concerns.
Frequently Asked Questions
How safe is it to order online with Saunas Online?
Ordering online with Saunas Online is 100% safe and secure. Your private information is never sold or used for any other than getting you a sauna! When making a purchase online through our secure cart system, all private information such as addresses and credit card numbers are protected and scrambled using Industry-Standard SSL encryption technology. If you are still uneasy about purchasing online, feel free to call us at 866-592-4878 and we will be happy to complete any purchases over the phone. No matter what method of payment you choose to purchase your sauna, you can rest assured that we do all we can to protect your private information. To find out more about our safe handling information practices, please read our Privacy Policy.
What methods of payment do you accept at Saunas Online?
Purchasing a sauna on Saunas Online is made easy with our shopping cart or other methods of payment. American Express, Discover, MasterCard, or Visa is all accepted here at Saunas Online. You can also choose to use the Google Checkout system. Saunas Online will only charge your card once your sauna has been shipped to you. (Gift certificates are redeemed once the item leaves our warehouse).
What are the shipping charges for my new bathtub?
We truly appreciate our customers at Saunas Online. So much that we offer FREE SHIPPING for all saunas purchased within the 48 contiguous United States. For locations such as Hawaii, Alaska, or international orders, please contact us via email. Please be sure to include the item number and shipping address for the most accurate shipping quote.
When will I receive my new sauna after placing my order?
Your new sauna’s delivery time depends upon the side of your sauna, availability and where you are located. Check your purchase confirmation for estimated delivery dates, which you should receive in your email.
Is it possible to track my order with Saunas Online?
It is easy to track your order with Saunas Online. Simply log in to your account on Saunas Online and click on “track my order”. You can also call one of our customer care representatives who will be happy to assist you. Be sure to have your order number handy and call us between 8:00 Am – 5:00 PM, Monday through Friday at 1-866-590-4878.
Can I get samples or color swatches of your saunas?
At Saunas Online, we attempt to give you a very detailed and accurate product description possible. We provide high quality pictures of all saunas. Currently, we cannot provide wood samples of any saunas. We do, however, have our 30-day satisfaction guarantee if you decide you are not satisfied with your new sauna. Do not hesitate to call us with any questions or concerns or if you would like more pictures or more information on a specific sauna.
What is your Customer Satisfaction Policy at Saunas Online?
At Saunas Online, our main goal is to meet and exceed your customer service expectations with our friendly staff, and amazing selection of quality saunas. To guarantee satisfaction with any sauna on our site, we have a “no questions asked”, 30-day return policy. Just as long as your sauna is in new, re-salable condition, in its original packaging. For a more detailed description of our dedication to making satisfied customers, please visit our Customer Satisfaction page.
What if my new sauna arrives damaged? Is there a manufacturer's warranty?
It is unlikely that your new sauna should arrive in less than perfect condition. If that is the case, please note the visible damage before the delivery truck leaves. Please contact us ahead of time to determine your eligibility for a return/exchange before packing and shipping your sauna back. Please read our Returns and Exchanges page for more information. The majority of our saunas come with a limited manufacturer’s warranty. For additional information about a specific sauna’s warranty, please contact our customer service department.
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