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Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase from Saunas Online. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier, please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).
ALL CLAIMS FOR SHIPPING OR MANUFACTURING DAMAGES MUST BE RECEIVED BY OUR CUSTOMER SERVICE DEPARTMENT WITHIN 3 DAYS OF DELIVERY. WE DO NOT ACCEPT DAMAGE CLAIMS AFTER THE THIRD DAY.
If you are not satisfied with your purchase for any reason, you can return or exchange the product within 30 days of receipt. Your product is ONLY eligible for return if the item is still inside its original packaging in new, unused and resalable condition.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Additional fees may apply if not returned in original packaging. Return shipping costs will be at your expense. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits, so allow for 1-2 billing cycles for your refund to appear on your statement.
If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used at our online store accessible at lightingdecorators.com.
Please contact customer service at 1-866-580-5294 or email us for further instructions on your return. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 3 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. The average time for replacement component shipment is 3-12 weeks. If your wait time exceeds 12 weeks of your file claim, you will be eligible for a refund.
Our customer service hours are Monday-Friday, 8:00 AM to 5:00 PM PST. |
